1. Introduction

These Terms and Conditions apply to our coaching, courses, and community. By signing up or using our services, you agree to these terms. We comply with Australian law.

2. Coaching, Courses & Community Access

1. Upfront Payment: All fees must be paid in full before accessing coaching, course materials, or community forums.
2. No Refunds: Due to the copyright and proprietary nature of our materials, no refunds are provided once payment is made.
3. Month-to-Month Subscriptions: Cancel by giving notice before the next prepayment date. Cancellation takes effect at the end of the current paid period.
4. Scheduling: All coaching sessions must be booked via our designated portal. It is the coachee’s responsibility to schedule and reschedule sessions.
5. Transferability: If the coachee is an employee and can no longer continue, we reserve the right to transfer the remaining coaching to another nominated individual to continue from that point.
6. Rescheduling: Any rescheduling must be done before the session’s start time. Failure to do so will result in the session being deemed completed. You may reschedule without penalty up to 5 minutes before the session start.

3. Privacy & Data Protection

We respect your privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Below is a summary of how we handle your personal information:

1. Collection of Personal Information

   • We only collect personal information that is necessary to provide our coaching, courses, and community services. This may include your name, contact details, payment information, and other relevant information.

2. Use of Personal Information

   • We use your information solely to provide and improve our services, including data matching only as required for delivering or enhancing these services.
   • We do not share, trade, or match your personal data with third parties for their marketing purposes, unless required by law.

3. Disclosure of Personal Information

   • We only disclose personal information to third parties where necessary for providing our services (e.g., payment processors) or if legally required.
   • We take reasonable steps to ensure that any third parties we engage also adhere to the Australian Privacy Principles.

4. Data Security

   • We take reasonable measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
   • Security measures include the use of secure servers, up-to-date software, and encryption methods where appropriate.

5. Data Retention

   • We keep your personal information only for as long as it is needed to deliver our services or comply with legal obligations. Once it is no longer needed, we take steps to securely destroy or de-identify the data.

6. Access and Correction

   • You have the right to request access to any personal information we hold about you.
   • You can request corrections if you believe the information is inaccurate, incomplete, out-of-date, or misleading.

7. Complaints and Contact

   • If you have a complaint or question about how we manage your personal information, please contact us at the details below. We will respond promptly and work with you to resolve any concerns.

4. Limitation of Liability

While we strive to provide high-quality services, we disclaim liability for any damages arising from the use of our services to the fullest extent permitted by law.

5. Changes to Terms

We reserve the right to update these terms. Any changes will be posted on this page, and continued use of our services indicates acceptance of the revised terms.

Contact Us
If you have any questions, please reach out to us at:

team@ our domain.

Last updated: September 2024